Privacy Policy

At Nine Casino, we highly value the trust and commitment that our players place in us. We are committed to ensuring that your personal data is secure and handled with the utmost care and respect. Our Privacy Policy outlines how we collect, use, and protect your information, ensuring your privacy remains a top priority. We encourage you to review our policy carefully, so you can make informed decisions about your interaction with our casino.

Data Processing

This Privacy Policy explains our obligations and the measures we take to process personal data in accordance with gambling regulations. Processing this data is essential for enabling game participation and providing the services associated with it.

Our website is managed by Dama N.V., a company registered in Curaçao, and its fully-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a license granted by Antillephone N.V.

By using our services, you consent to this Privacy Policy. As we may update this document from time to time, we recommend reviewing it regularly. Continued use of our services after any changes will be considered acceptance of the updated policy.

Collection of Information

We gather a range of personal information through our website, which includes:

Information provided during registration and subsequent communications (e.g., name, contact details, identification documents).
Records of interactions through communication channels, such as email and live chat.
Data related to transactions and website usage.
Documents required for identity verification and regulatory compliance.

Use of Information

The information we collect is used for several purposes:

To process your transactions and manage your bets.
To provide the services you request and assist with any support needs.
To perform the necessary verification and compliance checks.
To send promotional communications, only if you consent to receive them.
To comply with legal obligations, including anti-money laundering regulations.
To monitor activities to detect and prevent fraudulent or unlawful behavior.
To conduct market research and perform data analysis in an aggregated form.

Marketing Communications

With your consent, we may use your personal data to send you promotional messages about our products and services. You can choose to opt out of receiving these communications at any time via your account settings or by contacting customer support.

Disclosure of Information

We do not sell or rent your personal information. However, we may share your data within our group or with trusted business partners when necessary to deliver our services or comply with legal requirements. Third-party service providers may also process your data to fulfill their contractual obligations.

Data Security and Retention

We take data security very seriously and adhere to strict legal standards to ensure your personal data is well-protected. Personal data will be retained for as long as required by law and for a minimum of five years after your account is closed, in accordance with anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technologies to enhance the functionality of our site, analyze user behavior, and support our marketing efforts. You have control over cookies through your browser settings; however, restricting or disabling cookies may affect your ability to fully experience our website.

Your Rights and Contact Information

You have the right to access, update, or request the deletion of your personal information. You can also object to the use of your data for marketing purposes. If you have any questions or concerns, you can contact our Data Protection Officer (DPO) via email. In accordance with GDPR, you also have the right to file a complaint with relevant supervisory authorities.

Our Privacy Policy reflects our commitment to safeguarding your privacy while ensuring a secure and compliant gaming environment. If you have any inquiries or requests related to your personal data, please don’t hesitate to contact us.